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(619) 464-1644updated hours:
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 5:00 PM
5

John was very helpful & answered all my questions The work was done on time for the quoted price. I also love their waiting room, very comfortable & they even have a child's play area.

1

If I could I will give them a zero they are liars and thieves

5

I took my Honda in to get a few issues fixed. From Drop off to pick up I was very impressed with the level of care and professionalism I received from Honest 1. They kept me informed during the diagnostic and repair process and communicated with me what they were doing and why. I am very pleased with the work they did.

5

Best service and very friendly

5

A friend recommended I take my Mazda 3 to Honest for an oil change. I made an appointment for the following business day and was very pleased with the entire process. I was checked in professionally & courteously. Great price & service and I was out in 45 minutes. Very nice waiting area with a good selection of beverages. I’ll be back!

5

I really appreciate the professional service I receive at Honest 1.

5

Really good job pointing things out to me during a pre-purchase inspection, and letting me know the severity of each issue that was spotted.

1

DO.NOT.TAKE.YOUR.VEHICLE.HERE. Pay close attention to the previous 1 star reviews. I took my 2011 Volkswagen CC this week because my check engine light came on. This is a local auto repair shop & I wanted to support a local business. They called me to tell me several codes came up & sent me over their recommendations on fixing it. I use my car for work so did not have a lot of time to make a decision. I dropped it off the same day & went with their recommendations. I received a call at 5:30 to pick it up. I came back to pick it up, was hastily created by Julio, their "Service Supervisor/Receptionist". I asked how everything went & he said "Good." I asked if there were notes in regards to how it went, he said I would get the paperwork after I paid. I thought, okay, weird, but I just want my car back. Less than 24 hours later, my check engine light came back on. I drove right back to the shop. I was again, "greeted" by Julio and he said there was one code they didn't do anything for and it could be it. I asked why no one mentioned this to me yesterday, and he gave a condescending response. I gave him my keys & had to rush back to work. I sent an email to the General Manager/Owner, John, letting him know of my frustration & that I would like to speak with him directly when picking up my vehicle later that day. I get a call a few hours later & he tells me it is my intake manifold & will be over $700. I spoke with the General Manager/Owner, John, told them they clearly misdiagnosed the issue & I will absolutely not be leaving my car in their hands. John couldn't have been more unprofessional & offered zero resolution. He H told me "Well then you can come pick up your car." Unbelieveable. After all of this, I went back to re-read the original paperwork & realize that they charged me FOR A DIFFERENT PART than was actually replaced. The service says they replaced the crankshaft positioning SENSOR (a part that is $50-$70) and they charged me for a crankshaft vent valve separator (a $221 part). I am irate. I've disputed the charges with my credit card company & now have to have my car completely checked to ensure any of the other work they did was HONEST. This company is neither HONEST or qualified for what they advertise. I will do my part to ensure none of my neighbors & friends use this business.

We stand behind our work and diagnosis of this car 100%. The car was in terrible shape when it was towed into the shop. It had seven engine codes and would not stay running. The car was diagnosed as having a faulty Crankshaft Vent Valve Separator which was replaced with the customers approval along with the spark plugs which had been fouled by the failed Separator. The customer had been informed that, due to the high number of engine codes, there may be additional issues with the car that would need to be addressed after the first repair was completed and the car driven. This information was left in a voicemail to her husband after our initial diagnosis. The car was test driven by the customer and found to be running well before it was paid for and released. The next day the engine light did come back on, as we had advised it might, and the car returned to the shop. It was diagnosed with an additional problem of a defective Intake Manifold, which we recommended being replaced. Contrary to the customers accusations, the car was not mis-diagnosed, and the part that was replaced, the Crankcase Vent Valve Separator, was required to fix the majority of the engine problems. The faulty Intake Manifold could not have been detected until the first problem was taken care of and the car driven. It is unfortunate that this customer left so dis-satisfied with our service. We provided an honest service and communicated our findings promptly and comprehensively. The diagnoses were correct and our recommended repairs were all required to clear the engine codes and bring her car back to good working order. She was sold nothing that wasn't needed and she was never lied to. Some customers are just pre-determined to not believe anything you say, and from our first interaction, that appears to be the case with this customer.

- Honest-1 Auto Care San Carlos
5

I had an appointment. I delivered the car before time and it was complete and returned to me within the time constraints previously set. The service was professional, prompt And efficient. I strongly recommend Honest One and for service and repairs.

Thank you Lonell. We're happy to be of service.

- Honest-1 Auto Care San Carlos
5

I wouldn’t take my car anywhere else. Consistently thorough and always does a great job.

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