I went online made an appointment using their tool, it said someone would get back to me....didn't happen so I called, received an appointment for 10am on a Thursday, showed up and was told it would be a while, so what was the point of the apppointment. Needed to have AC check, found coupon online with said it was for the evaluation service, that the coupon MUST be presented, when I go there I was basically told the coupon didn't do that much, however the women at the counter took the coupon. Which lead me to believe I would NOT be charged for the assessment fee, to my surprise, I was charged $138. Because this was a surprise for my daughter's birthday, which I informed her, everything all together cost me nearly $300. I was given a ride home, advised that I needed to be picked up when ready, was told no problem, received a call that the serpentine belt needed to be replaced, fine my child lives in LA and needs her AC working. Received a call from a gentleman telling me what needed to be done and when it would be ready 1:45pm I reminded the gentlemen I would need a ride he said ok, some would call was ready, and when they were on the way to pick me up, got the call the car was ready. NEVER go to call someone was coming to pick me up. Took Uber over picked up my car walked in, no apology, no comment about why no one ever called. Lesson learned Firestone is within walking distance from my apt. I say this to the owners if you don't want to do business with people that look like me, too much melanin in my skin, post a sign that says Whites or Caucasian's only. I tried to support a local SMALL business. With attitudes like yours yeah, I wish you all the best. Now that you've shown me who you are I believe it. The male owner made it very clear when it came time to give me a ride home how didn't want to be near me. I wish you much continued success with your business. Or and you online appointment setting tool would work better if it told p potential customers if an appointment is available or not, and not have to wait for a phone call that may never come. OH AND WE LIVE IN THE AGE OF SOCIAL MEDIA!!! HELLO THIS IS YOUR WAKE UP CALL. I WILL BE SURE TO TELL MY MINORITY FRIENDS TO AVOID YOU LIKE COVID 19. Bate and switch is not cool for a small business.