(619) 464-1644updated hours:
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 5:00 PM
1

I went to Honest 1 Auto Care with a broken passenger mirror. At first they seemed squared away. Told me when the replacement part would be ready, gave me a quote. I show up at the appropriate time, and after thirty minutes they come tell me that 'the warehouse' sent the wrong part. They would have to reorder, and they would call me the next day when the new part comes in, likely in the early afternoon. This is where it gets super shady. Having not been called by 3pm, I call them and can't get an answer. I'm nearby. I drive over. Guy says "Oh the part just came in 15 minutes ago." I figure he is lying to excuse the lack of a call. I tell him it's already a little late in the day to start the work. He swears itll be done in 45 minutes. I'm already giving this place too many chances, so I set my alarm for 50 minutes. Ding Ding. My car is sitting in the back with no mirror on it, and times up. I tell the manager to put the old mirror on and give me my car. He tells me that the new mirror arrived 2 minutes prior and he had driven 50 minutes to go get it. Which totally doesn't match up with what the first guy had said. I even asked him if the 1st guy lied, he said he did. These people wasted my time, they lied to me, and in hindsight their quote was ridiculous. I can't believe this type of place is still in operation. I will never give them my business and will actively dissuade anyone from using their services.

I'm sorry you had a bad experience. Unfortunately, our suppliers sometimes deliver the wrong part, and special ordered parts take longer to get. In the case of your mirror, I personally drove to a supplier in Otay Mesa to pickup the correct part. They had originally delivered the wrong part. Only when you dropped-off your car did we realize it was the wrong part and quickly tried to get the right one. Sorry it took so long, but unfortunately, these things happen sometimes.

- Honest-1 Auto Care San Carlos
5

Good service and they won't sell u parts u don't need. Great staff good quality work fair prices

5

Knowledge and friendly staff. Efficient service

5

I took my vehicle there, they checked it out and could not find the problem I described. I wasn't charged for there time and effort. Most shops would have charged me, just for checking.

5

I had a great experience with them!! I'll definitely be back!

3

They gave me a good price on an oil change and a tire rotation. However, I was quoted an hour and the job took almost two. They forgot to reprogram my vehicle, so the check engine light was on. Took even more time to have that done too.

5

Honest 1 always comes through! Just got done with my 100k service, and they found some issues that were not part of the service. Julio called and explained everything to me, and helped me prioritize what was urgent, and what I could wait on for the next paycheck. And they had everything done that day. Nice, personable, and, like their name, honest.

5

Everything was perfect. Very competent and courteous staff. Reasonable prices for the work that was done. Have recommended to friends and they have been very satisfied.

5

They just fixed my brakes. Did a great job and the people that work there are so nice.

5

We are so happy to start using Honest 1 Auto Care. Completely satisfied with work done on our vehicle. Price, service and time to service were all exceptional. We have complete confidence in them to do what is right for us and our vehicles. All of our vehicles will be serviced now with Honest 1 Auto Care.

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