1 The owner appeared to actually be listening to me as I explained the problems I was having with my truck. One would think this would be normal, but unfortunately, when a WOMAN brings a vehicle into a lot of repair shops, it is not. It was refreshing to experience it here. 2 I was upfront about my repair budget, and the owner was understanding of that consideration, and called me with the good news that the repair would fall within my price range. I appreciated his attitude, rather than having him act like, "Well, there's no way we can fix it for THAT amount of money", before the problem had even been diagnosed. 3 When I came to pick the truck up, the man in charge of the servicing was also very pleasant and helpful, explaining the problem, and what had been done to correct it.