Called to make an appointment for an oil change. The phone went to voicemail, left a message. After 1 1/2 hrs. called back was asked to be placed on hold, said no but I left a message please listen and call me back. Waited another 2 hours, called back - was told they were too busy never listened to my message - I proceeded to make an appointment. Really felt like they don't care about customer service. Perhaps people should smile and be cordial when you drop off/pick up your car, not at Honest!