I went to Honest 1 Auto Care with a broken passenger mirror. At first they seemed squared away. Told me when the replacement part would be ready, gave me a quote. I show up at the appropriate time, and after thirty minutes they come tell me that 'the warehouse' sent the wrong part. They would have to reorder, and they would call me the next day when the new part comes in, likely in the early afternoon. This is where it gets super shady. Having not been called by 3pm, I call them and can't get an answer. I'm nearby. I drive over. Guy says "Oh the part just came in 15 minutes ago." I figure he is lying to excuse the lack of a call. I tell him it's already a little late in the day to start the work. He swears itll be done in 45 minutes. I'm already giving this place too many chances, so I set my alarm for 50 minutes. Ding Ding. My car is sitting in the back with no mirror on it, and times up. I tell the manager to put the old mirror on and give me my car. He tells me that the new mirror arrived 2 minutes prior and he had driven 50 minutes to go get it. Which totally doesn't match up with what the first guy had said. I even asked him if the 1st guy lied, he said he did. These people wasted my time, they lied to me, and in hindsight their quote was ridiculous. I can't believe this type of place is still in operation. I will never give them my business and will actively dissuade anyone from using their services. Having seen the companies response to this review I am not surprised they failed to take any responsibility, and the charlatan also makes no reference to the lies told to my face. No one wants to trust liars with their car.
I'm sorry you had a bad experience. Unfortunately, our suppliers sometimes deliver the wrong part, and special ordered parts take longer to get. In the case of your mirror, I personally drove to a supplier in Otay Mesa to pickup the correct part. They had originally delivered the wrong part. Only when you dropped-off your car did we realize it was the wrong part and quickly tried to get the right one. Sorry it took so long, but unfortunately, these things happen sometimes.
- Honest-1 Auto Care San Carlos